Return & Exchange Policy

100% SATISFACTION GUARANTEE

If you don't absolutely love your item(s), send them back within 30 days for free exchange or free return for store credit on all qualifying domestic orders.

We accept returns on your original form of payment for a minimum $6.00 restocking fee.

QUALIFICATIONS

• Returns must be sent back within 30 days of delivery.
• Product must not have been worn, washed, or altered in any way.
• All applicable tags must be intact and the product returned in their original clear packaging.
• The items must be mailed back with the original packing slip included.

Step 1 || Submit a return request within 30 days of receiving your order. Choose from two return options; store credit or a refund to the original payment method.

Step 2 || A prepaid return shipping label will be sent to you via email with return instructions. Returns are processed within three days of being delivered at Route One Apparel.

Step 3 || An email will be dispatched when your return is processed. You will receive a full refund or store credit, depending on the option you chose in step one.

MORE INFO

DAMAGED/INCORRECT MERCHANDISE

If you have received the wrong/damaged item, or if your order was incomplete, please notify us within 3 business days upon receiving the package. We will send you a pre-paid return label for the return.

If you have received a damaged item, or if your order was incomplete, please notify us within 3 business days upon receiving the package. We will send you a pre-paid return label for the return.

We do not refund for return shipping costs if you do not request a pre-paid return label as stated above.

REFUNDS

After your return has been processed it will typically take 2-5 days for the funds to shown on your bank statement.

• Return shipping is non-refundable, unless you receive damaged, defective or wrong item(s).
• Refunds on discounted or sale items will be refunded at the prorated amount
• Original shipping charges are non-refundable
• Any orders sent with "Free Shipping" will be subject to the original shipping fee deducted from the total amount of the refund.
• International Returns - unfortunately we cannot refund duties, taxes or shipping charges

LATE RETURNS

Customers have 30 days to send back purchases made at pouytes .com. Returns postmarked after 30 days will be refused and sent back at the customer's expense.

PREPAID RETURN LABELS

Prepaid return labels may only be used once. The label is ONLY to be used to return the order it was created for. Returns MUST be sent back in the bag they were received in. Any fees incurred from shipping the package back to us will be deducted from your refund amount.

NON-QUALIFYING RETURNS

Returns that show ANY type of signs of wear, damage, scents, or alterations will NOT be accepted and will be sent back to the customer at their expense. A $2.50 restocking fee will be withheld from any return received without it‘s original packaging or tags.

SHIPPING CHARGES

All shipping charges, gift cards, and store credits are nonrefundable and nontransferable. Limit 1 prepaid return shipping label per order.

LOST & DAMAGED RETURNS 

We are not responsible for lost/ damaged returns or packages. It is the customers responsibility to follow all directions - if the package is sent back to you with postage due it is the customers responsibility. Route One Apparel will not reimburse additional charges.

OTHER

If you return over $250 in a 3 month period you may be subject to a modified return policy. We will contact you directly via email if you are no longer eligible for our general return policy.